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Troubleshooting

How to report an issue, how to request urgent help

I get 503 Service unavailable error in production​

All planned and unplanned outages in the production environment are communicated via our Telegram channel. We recommend you subscribe to be notified about all status updates.

I get 503 Service unavailable error in the development environment​

All planned and unplanned outages in the development environment are communicated via our Teams channel. We recommend you subscribe to be notified about all status updates.

I get an authorization error when calling any method of the TEOS API with the API key​

If it has never worked for you before, please, contact your CoreLedger manager.

I get some errors that are not clear to me​

Please check our Handling errors page. Most likely you will find the answer there. If not, you're welcome to report an issue in our GitHub Repository.

I have a blocker that is critical for my project and blocks my solution from functioning​

We offer you support according to the contract signed. If you have bought an option to get exclusive support, you are welcome to contact your CoreLedger manager.